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Refund & Exchange Policy


Our normal policy of sale items being non-refundable is applicable to anything bought in our See-You-Soon Sale.

Any items bought are also non-returnable and we are unable to exchange for a credit note under the circumstances.

If you have any queries about size or fit on an item we are happy to help, please email and we will reply quickly.

Internet Returns Policy

EQ Woman will reimburse p&p on any faulty goods or if your delivery was in any way incorrect.
You are responsible for any other returned items for reasons other than the above.
You will be responsible for arranging payment and for returning the items to us.

Items must be returned to us with the original delivery note and with the completed returns form.
If the returns form is missing from your parcel, please email us at

Items must be returned unused, in perfect condition and in the original packaging.
EQ Woman is not able to accept responsibility for packages damaged or lost during transit back to us.
We suggest that you send any returns back to us using 1st class recorded delivery to enable you to track your parcel.
It is your responsibility to wrap items adequately to prevent damage.
We do not accept returns on pierced earrings.


Postal Address for all returns:
EQ Woman, 20 Moor Lane, Clitheroe, Lancashire, BB7 1BE

Store purchases

For items bought in our retail store we are happy to offer an exchange on unsuitable purchases for items of the same value or offer a credit note to the value of your original purchase, provided that they are returned with proof of purchase within 14 days.
We do not accept any returns exchange reduced or sale items.