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Refund & Exchange Policy

Standard Internet Returns Policy

EQ Woman will reimburse p&p on any faulty goods or if your delivery was in any way incorrect.
You are responsible for any other returned items for reasons other than the above.
You will be responsible for arranging payment and for returning the items to us.

Items must be returned to us with the original delivery note and with the completed returns form.
If the returns form is missing from your parcel, please email us at orders@eqwoman.com

Items must be returned unused, in perfect condition and in the original packaging.
EQ Woman is not able to accept responsibility for packages damaged or lost during transit back to us.
We suggest that you send any returns back to us using 1st class recorded delivery to enable you to track your parcel.
It is your responsibility to wrap items adequately to prevent damage.
We do not accept returns on pierced earrings.

Postal Address for all returns:
EQ Woman, 36 King Street Clitheroe Lancashire BB7 2EU

Store purchases

For items bought in our retail store we are happy to offer an exchange on unsuitable purchases for items of the same value or offer a credit note to the value of your original purchase, provided that they are returned with proof of purchase within 14 days.
We do not exchange reduced or sale items.

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