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Fit & Style Advice
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Help / FAQs

Signing up / Creating a new account

Do I need to create an account?

Yes – setting up an account will allow you to order without having to fill in your details every time you shop with us, and will give you benefits such as regular newsletters, exclusive discounts and special offers!

Your account will be created automatically the first time you make an online purchase.

I don’t shop online but would like to receive newsletters?

Simply enter your e-mail address in the Subscribe To Our Newsletter box at the bottom of the of each page.  You will then receive an e-mail asking you to confirm your registration.

Product Information

Yes, Not  all brands are the same fit so it’s always worth checking out the size guide for tips on how a particular brand fits.

If the product I would like to purchase is out of stock, is there a chance I can still get it?

It’s very frustrating to find the perfect item only to realise it is out of stock.  Whilst we cannot make any promises we are always more than happy to try ordering an item from the manufacturer specifically for you.
Please note:  This is generally only possible at the beginning of each season when stock levels are higher than at other times of the year.
Email us and let us know the Brand, Style, Size and colour and we will do our very best for you online@eqwoman.com.

Payments

What currencies can I use?

We currently only accept GBP sterling.

When will I be charged?

When your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful.

If your card is not authorised, we will let you know by email that payment has not be taken.

Is it safe to order online?

Very! We use one of the most secure online ordering systems on the market!

Ordering

When will I receive my order?

As soon as your order has been dispatched we will send out an email to let you know. If you don’t receive your order within the specified delivery time then please contact us on 01200 426400 or email us at online@eqwoman.com
Can I change my order?

Once your order has been confirmed, it is not currently possible for you to change it.

Can I track my parcel?

Depending on the way your parcel is sent you may receive a dispatch email with a tracking reference number to track the progress of your parcel.

Delivery Charges

When will I receive my order?

As soon as your order has been dispatched we will send out an email to let you know. If you don’t receive your order within the specified delivery time then please contact us on 01200 426400 or email us at online@eqwoman.com
Can I change my order?

Once your order has been confirmed, it is not currently possible for you to change it.

Can I track my parcel?

Depending on the way your parcel is sent you may receive a dispatch email with a tracking reference number to track the progress of your parcel.

Returns

How do I return an item?

We try to make sure that you are happy with all of the products we send to you, but if you ever do need to send anything back to us, you can find full return instructions with your invoice, or check out our returns policy.

When you send us something back, it is important that you ask the carrier to stamp and date the ‘Certificate of Posting’ on your Returns Label (part of the delivery note you get with your order), as this proves that you sent it back to us if it gets lost in transit.
I have received an incorrect item what do I do?

In the unlikely event the wrong item does get sent outyou, we’re very sorry. Please contact us on 01200 426400 or email us online@eqwoman.com and let us know the following details:

  • Your Order Number
  • The Product Code Number
  • If you prefer a replacement item or a refund

 

I have received a faulty item what do I do?

All items are checked prior to dispatch and you should only ever receive goods that are completely fit for purpose. However if you do find an item has a fault, please contact us within 14 days from when your order was dispatched. Either call us on 01200 426400 or email us online@eqwoman.com and let us know the following details:

  • Your Order Number
  • The Product Code Number
  • Details of the Fault
  • If you prefer a replacement item or a refund

 

When will I receive my refund?

Once you have returned your parcel to us we will process your refund within 3 working days of receiving it back. We will email you to let you know when your refund has been processed.

After you’ve received your email, please allow another 5 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you’re with, and we have no control over it.

We will credit your refund to the same card you used when you placed your order.

Why have you not refunded my delivery charge?

We are sorry, but the delivery cost you originally paid is non-refundable. If you are returning items because you have changed your mind, this will also be at your own cost, and we cannot refund your postage. However, if we have sent you the wrong item or a faulty item(s) we will refund the delivery cost to your card as well.

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